How To Set Up Voicemail On Polycom Vvx 300

Polycom VVX 300 Series

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Overview

Getting started

What is the basic layout of my phone?

How do I navigate onscreen lists and menus?

You use the navigation dial to navigate onscreen lists and menus. Information technology works like a television remote control. The button in the center works as an enter or select key.

What is a soft key?

Soft keys announced at the bottom of your screen and modify depending on where you are in a call sequence. Y'all select a soft key by pressing the physical button directly underneath it.

One of the almost helpful tips to using your Polycom VVX 300 or 400 series telephone is to sentinel the soft keys. The system is very good almost providing you with a soft key for whatever you are most likely to practise next in a call sequence.

What is my extension?

Your personal extension shows adjacent to the top ii keys on the left side of the screen.

Why practise I take two keys for my extension?

Having two keys makes it much easier to answer a second incoming telephone call or identify a caller on hold and brand a 2nd outbound telephone call.

Reply Calls

How do I answer a single telephone call?

Of course, when the phone is ringing, y'all may pick up the handset to respond.

How do I reply a call using the speakerphone?

Printing Reply or printing the Line Key that is flashing green.

If I am on a phone call, how do I answer a second call?

Press Respond or the Line Key that is flashing green.

Annotation: When y'all answer a second call, the showtime caller is automatically placed on hold.

Make Calls

Notation: You practice not accept to dial 9 or any other prefix to make an outbound call.
You lot tin dial any other ENA SmartVoice phone in your system using just the phone'due south 4 or 5 digit extension.

How do I make a call using the handset?

Dial the number on the keypad.

Choice up the handset to offset the call.

Note: Be aware if you lot pick upwards the handset earlier starting to dial, the system attempts to consummate the call afterward an approximately 2 2nd pause. You will get an error if you lot have not entered all the digits. To avert this, leave the handset in the cradle while dialing and pick up when finished.

How practice I brand a call using the speakerphone?

Dial the number on the keypad.

Press Punch.

Hold Calls

How do I place a caller on concur?

When you lot are on an active call, you run into a Hold soft fundamental. You may press information technology or printing the physical Hold button on the lower left side of the phone as shown below.

How do I have a caller off concur?

When a caller is on hold, the line key will blink red. Yous may printing that line key or press the Resume soft fundamental to render to the caller.

Note: If you have two callers on hold, or are on an agile call and have one caller on hold, use the navigation disk to highlight the telephone call to which you would like to return, then press Resume.

Transfer Calls

Consultative (Announced) transfer

Sometimes, you lot want to talk to the transfer recipient before sending the caller through. For example, you may want to let the recipient know who the caller is, give the recipient some background information, check and meet if the recipient is bachelor to take the call, etc.

In these cases, you use a Consultative transfer.

Press Transfer button.

Annotation: When you press Transfer, the original caller is automatically placed on concord. You do non have to manually place the caller on hold.

Punch the recipient.

Afterward you accept spoken with the recipient and are prepare to complete the transfer, press the Transfer push button again.

Blind transfer

To transfer a call to a recipient without talking with the recipient outset, you utilize the BlindXfer soft primal.

Press Blindxfer.

Punch the recipient'south extension or number.

Printing Enter.

Direct to voicemail transfer

To transfer a caller directly to someone'south voicemail, you lot use the VMxfer soft key.

Printing VMxfer.

Dial the recipient'south extension or number.

Press Enter.

To transfer a caller straight to someone'due south voicemail if practice not see a VMxfer soft key and have a 4 digit extension:

Press Transfer.
Press Blind.
Punch *90 followed past the recipient'due south number.
Press Ship.

To transfer a caller directly to someone'southward voicemail if do not encounter a VMxfer soft key and take a five-6 digit extension:

Press Transfer.
Press Blind.
Dial * followed by the recipient's number.
Press Send.

Cancel a transfer

Printing the Cancel soft primal at whatever point prior to completing a transfer to return to the original call.

Notation: You may have to press More than to see the Cancel soft primal.

Fix and Check Voicemail

How practise I set up my voicemail?

The first fourth dimension you admission the Message Heart on your telephone, the system will walk y'all through your voicemail setup. To admission the Message Heart.

Press the button that looks like an envelope on the left side of your telephone and follow the prompts.

How do I check my voicemail from my phone?

To cheque your voicemail.

Press the push that looks like an envelope on the left side of your phone and follow the prompts.

I have my personal extension and another line on my phone (e.g., Principal line). How do I check voicemail?

If you have more than one line on your phone:

Press the button that looks like an envelope on the left side of your phone.
You see the Message Eye screen. Press Select.
You lot see a list of all the lines on your telephone. Use the navigation dial to highlight the line for which you would like to cheque voicemail. Printing Select and follow the prompts.

How do I check my voicemail from another ENA SmartVoice telephone?

Press the Letters push button or icon of the telephone you are using.
When y'all hear the voicemail greeting, press the star cardinal (*).
Enter your full ten-digit number when prompted.

Note: If yous have an extension-only number, your full 10-digit number will exist a customer prefix followed by your extension. If you do non know your customer prefix, check with your system ambassador.

How exercise I check my voicemail remotely?

If you have a straight dial number you can call from outside the system:

Telephone call your number.
When you hear your voicemail greeting, printing the star key (*).
Follow the prompts.

If you accept an extension-but number y'all cannot call from outside the organisation:

Dial 877-675-1152.
When prompted, enter your total 10-digit number. This will exist a customer prefix followed past your extension. If you practise non know your customer prefix, check with your system administrator.
Follow the prompts.

Notation: Depending on the feature package assigned to the extension, sub-menus may vary slightly from those shown in the chart.

Clear Missed Calls Bulletin

To articulate the onscreen Missed Calls message, press the downwardly arrow on the navigation punch to open your Missed Calls list.

Contempo Calls List

When your telephone is in the Lines view (where yous see your extension number side by side to keys), the arrows on your phone's navigation punch are shortcuts to your recent calls lists.

Left pointer = Received

Downwardly arrow = Missed

Right arrow = Placed

To identify a phone call from your Contempo Calls lists:

Printing the arrow on the navigation dial to open up the list.
Utilise the up and downward arrows on the navigation punch to highlight the number you lot would similar to call.

Printing Dial.

Make a Conference Call

How do I make a iii-party Conference Telephone call?

When you are on a call with 1 party:

Printing More than.

Printing Confrnc.

Dial the 3rd party.

When the third party answers, press More.

Press Confrnc.

If I'm already on ii calls, how practice I join them into a conference call?

When yous are on one active call and have another caller on hold, or you accept 2 callers on hold:

Press More. (You may need to printing More twice.)
Press Bring together.

Forward Calls from Phone

Note: ENA SmartVoice extensions assigned a Pro Feature Parcel are forwarded using the Reach Me role in the ENA SmartVoice User Portal and not the access (star) codes show beneath.

How do I frontward all calls to some other phone?

To turn on immediate call forwarding for all calls:

Dial *72 followed past the number to which you would similar to forward calls.
Press Send or Punch.

To turn off immediate call forwarding:

Punch *73
Press Send or Punch.

How do I forward calls to another telephone if I don't answer in a certain amount of time?

To turn on call forwarding if no answer:

Dial *92 followed by the number to which you would like to forward calls.
Press Send or Dial.

To turn off telephone call forwarding if no answer:

Dial *93
Press Send or Punch.

Notation: You lot set how long your phone rings before being forwarded using the the Accomplish Me function in the ENA SmartVoice User Portal.

Utilise Exercise Not Disturb (DND)

Practice Non Disturb (DND) sends all incoming calls directly to voicemail.

You lot toggle Exercise Non Disturb on and off by pressing the Home push button and selecting DND.

Or by pressing the DND soft key, if it is bachelor.

Notation: If yous are not receiving calls, check to make certain Practise Non Disturb is not activated on your phone.

Park Calls

Call Park allows you to place a call on concord then information technology tin can exist retrieved from whatsoever other ENA SmartVoice phone in your building.

How do I park a call?

Printing Transfer.

Dial *98.

You will hear a message telling you on which orbit the call is parked and prompting y'all to complete the transfer. Press Transfer to complete.

How practice I option upwards a parked a call?

When you permit a person know they have a parked call, y'all will demand to tell them the orbit number on which the call is parked. To pick up a parked call:

Go to whatsoever ENA SmartVoice phone in the building and dial *99 followed by the orbit number.

Paging

How do I make a zone page that is circulate through the phone speakers?

Notation: Zone pages are broadcast through the phone speakers, non your building intercom system.

If your organisation ambassador has created paging zones (for example, All Call, Second Floor, etc.) and assigned your phone broadcast permission, y'all see a Paging soft key on your phone.

To brand a zone page through the phone speakers:

Press Paging.
Utilise the navigation dial to select the zone you would like to page.
Press Page.

If my building intercom system is integrated with my ENA SmartVoice system, how practise I make an annunciation?

Your system administrator will provide you with an extension to dial to make an announcement through the building speakers.

If your system is set up with one zone merely (Typically All Call):

Punch the intercom system extension.
Make your declaration.
When finished, hang upwards.

If your intercom system is set upwardly with multiple zones for announcements to be circulate to specific areas. (eastward.g., outside, Eastward wing, etc.):

Dial the intercom organization extension.
When hear tone, enter the number of the zone to which you would like to broadcast.
When hear tone, make your announcement.
When finished, hang upward.